Webinar: Healthcare Risk Management: Patient Safety or Claim Process? You need both!

Presenters: Sam Terzich and Kathryn Wire

Healthcare risk managers cope with extensive quality and patient safety issues, including root cause analysis (RCA), Joint Commission compliance & survey, regulatory reporting, never events, and event reporting. At the same time, claim and litigation activity is ever present. As risk management’s focus on patient safety directs internal resources in that direction, the value of the claim process should not be forgotten or minimalized. What are the key components of the claim process and how do they impact loss cost containment? How do they complement patient safety work?

Join Sam Terzich, Senior Vice President and head of ESIS Professional Liability Practice, and Kathryn Wire, Senior Consultant Risk Management, on February 25, 2010, who will walk you through the most critical components of managing claims and balancing quality issues in a healthcare environment.

Topics covered will include:

• Robust incident report tracking
• Early triage of potential claims
• Medical records review
• Claim investigation
• Claim evaluations
• Reserving
• Litigation management