ESIS provides access to medical treatment in the event you sustain a work-related injury or illness through ESIS Medical Impact MPN. Injured workers can access medical treatment through select Anthem Blue Cross Prudent Buyer PPO ("Blue Cross of California") providers. Anthem Blue Cross contracts with doctors, hospitals and other providers to respond to the special requirements of on-the-job injuries or illnesses.
MPN medical access assistants are available, at a minimum, from Monday through Saturday (excluding Sundays and holidays) from 7 am to 8 pm, Pacific Time, to provide covered employee assistance with access to medical care under the MPN. The assistance includes but is not limited to contacting provider offices during regular business hours to find available MPN physicians of your choice, and scheduling and confirming physician medical appointments. Assistance is available in English and Spanish.
At least one MPN medical access assistant is available to respond at all required times, with the ability for callers to leave a voice message. Medical access assistants will respond to calls, faxes or messages by the next day, excluding Sundays and holidays. MAAs work in coordination with the MPN Contact and the claims adjuster(s) to ensure timely and appropriate medical treatment is available to you. You may contact the Medical Access Assistant at (844) 622-3747, email at ESISMAA@anthemwc.com, and fax (855) 622 3299.
For additional information or copies of the Complete Written MPN Employee Notification, Continuity of Care policy, and Transfer of Care policy please contact the ESIS MPN Contact.
ESIS’ MPN Contact is the individual(s) designated by the MPN who is responsible for responding to complaints, for answering employees’ questions about the medical provider network and for assisting the employee in arranging for an MPN independent medical review pursuant to Labor Code section 4616.4.
MPN Contact Information:
|Toll free:||(800) 992-7578|
|Address:||12909 SW 68th Parkway, Suite 450|
|Portland, OR 97223|