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ESIS has a wide range of experience working with companies in many industries. We have responded to events of all sizes, from those with limited geographic impact, to larger events resulting in significant damage to surrounding communities. We have responded to many types of incidents, including chemical and environmental losses, explosions, fires, spills, and recalls.

Pre-planning


Our philosophy is that preparation before an incident ensures the best possible financial outcomes. ESIS Catastrophe Services’ pre-planning strategy consists of the following:

  • Notification systems
  • Roles and responsibilities
  • Identifying stakeholder data needs
  • Deployment
  • Logistics
  • Vendor management
  • Media impact
  • Drills
  • Briefing and debriefing

Deployment and response


When an incident does occur, ESIS Catastrophe Services provides rapid response and experienced claim handling. Services include:

  • Dedicated toll-free number for loss notification, available 24 hours a day, seven days a week
  • Toll-free access to dedicated, customized claim intake
  • Deployment of an experienced team of managers and adjusters to the event site
  • Daily financial and claim reports, both line-by-line and in the aggregate
  • Deployment of physical damage managers and appraisers for vehicle and marine incidents
  • Utilization and management of local or nationwide clean-up vendors
  • Management and establishment of settlement centers for class action litigation
  • Reporting and recovery of reinsurance dollars
  • Employee tracking and critical incident response counseling
  • Participation in drill exercises
  • Access to ESIS Health, Safety and Environmental (HSE), Recovery Services International (RSI), and Special Investigations Unit (SIU)

Debriefing


ESIS Catastrophe Services works with your management team to conduct a debriefing exercise following an event. A diligent and analytical post-loss review provides your company with useful information to help minimize the impact of any future catastrophes. Debriefing after a loss event can prepare you to respond more quickly and effectively, and reduce the amount of recovery time necessary to resume normal business operations.

Technology


Our proprietary claims system, ESIS CatAdvantageSM, is developed specifically for catastrophe management for small and large scale events. The system is a single source, web-based application designed to effectively manage and forecast claim and financial data. With ESIS CatAdvantage, clients have access to detailed claim information, enabling you to take an active role in the management of your claims and losses.